Everything you need to create your perfect portrait.

Yes. We regularly combine people and pets from different photographs into one natural-looking portrait. Upload every photograph you would like us to use when placing your order.

Clear, well-lit photographs showing the face and important details produce the best results. The subjects do not need to be professionally photographed or pictured together.

In many cases, yes. Our artists have extensive experience working from older photographs. Upload the best-quality version you have, and our team will contact you if we need anything clearer.

Absolutely. People and pets can be combined in the same portrait, even when they appear in completely separate source photographs.

We can create portraits containing one subject or a large family group. Select the total number of people and pets when configuring your portrait.

Yes. Every Charlie’s portrait is created by a real artist. We have been creating hand-drawn portraits for 10 years, long before AI-generated artwork became widely available.

You can choose Black & White Pencil, Black & White Pastel Shade or Colour Pencil. Examples of all three styles are shown while configuring your portrait.

Your first portrait proof is normally ready within 5–7 days. More complex portraits or very large groups may occasionally require additional time.

Yes. Unlimited revisions are included. We will continue refining your portrait until you are completely happy with the proof.

Yes. You will receive a proof to review before the final portrait is prepared in your chosen format.

Yes. You can add an artist timelapse video to your order and receive a recording showing your portrait coming to life.

You can choose email delivery, portrait delivery, canvas or a professionally framed portrait when placing your order.

Yes. Charlie’s Drawings serves customers internationally. Available delivery methods and shipping charges are shown during checkout.

Production begins after you approve your proof. Delivery time then depends on your chosen format and destination. Estimated delivery information is provided during the ordering process.

Yes. Physical portraits, canvases and framed portraits are packaged carefully to protect them during delivery.

Yes. Enter the recipient’s delivery address at checkout when ordering a physical portrait, canvas or framed portrait.

Yes. Occasion cards are available for birthdays, baby showers, anniversaries, congratulations, thank-you gifts and thinking-of-you gifts.

The Gift Upgrade includes an occasion card and priority processing for your portrait.

Yes. Many customers ask us to create portraits in memory of someone special or a beloved pet. We approach every memorial portrait with the care and sensitivity it deserves.

Contact us as quickly as possible. We will do our best to accommodate changes, although some amendments may not be possible once production or fulfilment has begun.

Yes. If you change your mind before one of our artists has started creating your portrait, simply contact us and we will cancel your order and issue a full refund.

Once the drawing process has begun, your portrait is being created specifically for you and we are unable to offer a refund for a change of mind, as significant time and artistic work has already been invested in your order.

Every Charlie's portrait includes unlimited revisions. If there is anything you would like adjusted, our artists will continue refining your artwork until you are completely happy with the final proof before it is produced.

This does not affect your statutory rights if your order is faulty, damaged or not as described.

Tell us exactly what you would like changed. Unlimited revisions are included, and we will continue working with you until you love your portrait.

Use our Contact Us page to send our team a message. Include your order number when contacting us about an existing order so we can assist you more quickly.