Refund Policy

Last updated: July 2026

At Charlie's Drawings, every portrait is individually hand-drawn by one of our professional artists and created specifically for you. Because every order is personalised, our refund policy differs from that of standard retail products.

Cancelling Your Order

You may cancel your order and receive a full refund at any time before one of our artists has begun creating your portrait.

If you wish to cancel, please contact us as soon as possible with your order number.

Once Artwork Has Begun

Once work has started on your portrait, we are unable to offer refunds for a change of mind.

This is because your artwork is a personalised product created specifically for you, and significant artistic time has already been invested in producing your portrait.

Unlimited Revisions

Your satisfaction is extremely important to us.

Every Charlie's Drawings portrait includes unlimited revisions.

When your proof is ready, you can request as many changes as needed before approving your portrait. Our artists will continue refining your artwork until you are happy with the final result.

Damaged or Incorrect Orders

If your physical portrait arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Where appropriate, we will arrange a replacement or another suitable resolution at no additional cost.

Digital Deliveries

Once a digital portrait has been approved and delivered, it cannot be returned or refunded.

Contact Us

If you have any questions regarding your order or this policy, please contact us through our Contact Us page and include your order number where possible.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.